Refund policy

RETURNS/WARRANTY/REPAIR
What is Wilderness Lite's return & refund policy?
We provide assurance with a "no questions asked" full refund for your Wilderness Lite ultralight float tube returned in undamaged condition within 30 days after your purchase or the start of your float tubing season if purchased during the fall or winter.  We ask you to please contact us in advance of your return, to pay the return shipping, and to email us the tracking number (wildernesslite@gmail.com) when returning an item.

What is the warranty?
5 years limited warranty for manufacturing defects in material or workmanship for the inflatable bladders—excludes normal wear and tear and abuse/mishandling. Please E-mail us for warranty service or for information on discounts for purchasing a replacement bladder set for your Wilderness Lite ultralight float tube.

Do you offer a patch kit to repair the bladders?
For safety, we do not recommend using an inflation bladder that has been punctured and patched.  We recommend a damaged bladder be replaced.  Replacement bladders are available at a discount (email us for details) from Wilderness Lite, and are sold as a set including main and backrest bladders.  In an emergency Tear-Aid Type A material could be suitable as a temporary patch.

Can the inflation valves be replaced?
Yes.  Inflation valves on the bladders can become sticky and difficult to turn or frozen in place from excessive accumulation of dirt or extreme force when closing/opening.  To replace: first remove the bladder from the cover of your Backpacker Pro.  Heat a mug of water to boiling, hold only the valve and the end of the inflation tube in the hot water for one to two minutes, and the inflation tube will expand allowing you to remove the damaged valve and immediately replace it with a new one.  Allow the valve to cool for 10 minutes, then inflate the bladder and test overnight to confirm there are no air leaks.  Please email us to request replacement valves.